Irish Crystal Company Frequently Asked Questions
Frequently Asked Questions
Welcome! We're here to answer your questions about our beautiful Irish crystal, gifts, and more. Can't find what you're looking for? Call us at 913-341-4438 or email info@irishcrystal.com.
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About Us
Who are you?
Since 1991, the Irish Crystal Company has been one of the leading online retailers of authentic Irish and European gifts. We're based in Overland Park, Kansas, and ship throughout the United States.
What do you sell?
We carry premium brands including Galway Crystal, Belleek Fine Pottery, Swarovski, Lladró, Solvar Celtic Jewelry, Christopher Radko, Mark Roberts Fairies, and Reed & Barton. Our range includes stemware, vases, figurines, jewelry, ornaments, and home décor gifts.
Are your products authentic?
Yes. We work directly with manufacturers and authorized distributors to ensure the authenticity of every product we sell.
Ordering
How do I place an order?
You can browse and purchase directly on our website at www.irishcrystal.com. We also welcome phone orders at 913-341-4438, and you're always welcome to visit our retail store in Overland Park.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as Shop Pay and other express checkout options at checkout.
Do you offer gift wrapping?
Yes! We offer free gift wrapping on all orders. Simply add a note in the order comments when checking out and we'll take care of the rest.
Can I personalize or engrave my crystal?
Yes, we offer engraving services on select items. Please call us at 913-341-4438 for availability and pricing.
Products
What types of products do you carry?
We offer a wide variety of gift and home décor items including crystal stemware, vases, bowls, figurines, Celtic jewelry (necklaces, earrings, bracelets), ornaments, and fine pottery. Whether you're shopping for a wedding, anniversary, birthday, or just because — we have something for every occasion.
Do you offer discounts or promotions?
Yes, we regularly run promotions and seasonal offers. Sign up for our email list to be the first to hear about new arrivals and exclusive discounts.
Shipping
Where do you ship?
We ship throughout the United States. Shipping rates and estimated delivery times are calculated at checkout.
What is your shipping policy?
Please see our full Shipping Policy for details on rates, carriers, and delivery timeframes.
Returns & Exchanges
Can I return or exchange an item?
Yes, we offer a 30-day return and exchange policy on most items. Please review our full Return Policy for eligibility details, or contact us directly and we'll be happy to assist.
Care & Maintenance
How do I care for my crystal?
We recommend hand washing your crystal with warm, soapy water and drying it with a soft, lint-free cloth. Never place crystal in the dishwasher, as heat and detergents can cause cloudiness and damage over time.
Our Store
Do you have a physical store?
Yes! Visit us at 8250 W 151st Street, Overland Park, KS 66223. We'd love to see you in person.
How can I contact you?
You can reach us by phone at 913-341-4438 or by email at info@irishcrystal.com. We're happy to help with any questions about products, orders, or gifting ideas.
We hope this FAQ has been helpful. Happy shopping!